terms and conditions

1. who we are

iTTD LTD (company number 15864217) operates ittd.works and the .logic platform. we're based in the UK, we build serious software, and we treat our customers with respect. references to “we”, “us” and “our” in these terms mean iTTD LTD.

2. these terms

by accessing or using our site, platform or related services, you agree to these terms. if you are entering into an order form or master services agreement with us, that agreement will take precedence where it conflicts with these general terms.

if you do not agree with these terms, you should not use the platform. if you are using the platform on behalf of a company or other organisation, you confirm that you are authorised to accept these terms on its behalf.

3. what we provide

we provide software-as-a-service tools for field service and operations-focused businesses (the “platform”). features vary by product vertical and subscription tier, but typically include job management, scheduling, routing, documentation, integrations and analytics.

we aim for 99.5% uptime, but no system is perfect. reasonable maintenance windows, emergency fixes and third-party outages may affect availability. where possible, we will communicate clearly about planned maintenance, incidents and any material disruption to service.

4. your responsibilities

you are responsible for:

• keeping your login credentials secure and confidential
• ensuring only authorised users within your organisation access the platform
• ensuring your use of the platform complies with all applicable laws and regulations
• providing accurate information when setting up and using your account
• paying your invoices in line with agreed payment terms

you must not attempt to break, reverse-engineer, probe or overload the platform or underlying infrastructure, nor may you use the platform to store or transmit malicious code or unlawful content.

5. your data

“customer data” means any data, content or information you or your users submit to the platform (for example, jobs, assets, clients, documents and related metadata). you remain the controller and owner of customer data. we process it solely to deliver, maintain and improve the platform, and to provide support and security.

we do not sell customer data, and we do not use customer data for advertising. details of how we collect, use and protect personal data are set out in our privacy policy.

6. payment and subscriptions

subscription fees are typically billed monthly or annually in advance, in accordance with your order form or plan selection. where usage-based pricing applies (for example, per-user or per-call API charges), we will bill in arrears based on actual usage.

if an invoice is overdue, we may suspend or limit access to the platform until payment is received. we will make reasonable efforts to notify you in advance before taking any such action. unless otherwise stated, all fees are exclusive of VAT and other applicable taxes, which will be added where required by law.

7. intellectual property

the .logic platform, iTTD OS, assist, our documentation, branding and all related intellectual property rights are and will remain the property of iTTD LTD or our licensors. you are granted a non-exclusive, non-transferable licence to use the platform for your internal business purposes for the duration of your subscription.

you must not copy, modify, distribute or create derivative works based on the platform, except as expressly permitted by us in writing or by applicable law that cannot be overridden by contract.

8. acceptable use and third-party services

you must not use the platform to store or transmit unlawful content, or to infringe the rights of any third party. where the platform integrates with third-party services (for example, mapping, accounts, repair data or messaging providers), your use of those services may be subject to the third party's own terms and conditions.

we are not responsible for third-party services that we do not control. however, we will act reasonably in selecting and reviewing providers and will work with you to address any material issues that arise.

9. confidentiality

each party agrees to keep the other party's confidential information secret and to use it only for the purposes of delivering or receiving the platform. confidential information includes technical, commercial and operational information that is not publicly available. this obligation continues after our relationship ends.

10. limitation of liability

we build robust systems and aim for high reliability, but we cannot guarantee perfection. to the extent permitted by law, our total aggregate liability arising out of or relating to the platform, the site or these terms is limited to the fees you have paid to us in the twelve (12) months immediately before the event giving rise to the claim.

we are not liable for indirect, consequential, special or punitive damages, or for loss of profits, revenue, data, business or anticipated savings, even if we have been advised of the possibility of such losses. nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law.

11. termination

either party may terminate a subscription at the end of the then current term by giving at least thirty (30) days' notice, unless otherwise agreed in writing. we may terminate or suspend access immediately if you materially breach these terms, fail to pay fees when due, or use the platform in a way that creates a material risk to us, our infrastructure or other customers.

on termination, your right to access the platform will end. we will make reasonable efforts to allow you to export or retrieve customer data for a period of up to ninety (90) days following termination, unless legal or security reasons require earlier deletion.

12. changes to these terms

we may update these terms from time to time to reflect changes in the platform, our business or the law. where changes are material, we will notify you by email or via the platform. continued use after the effective date of updated terms will constitute acceptance of those changes.

13. governing law and jurisdiction

these terms, and any dispute arising out of or in connection with them, are governed by English law. the courts of England and Wales will have exclusive jurisdiction, although we retain the right to bring proceedings in other jurisdictions where necessary to protect our rights or enforce judgments.

14. contact

questions about these terms? email us at legal@ittd.works.